CUSTOMER SATISFACTION
Customer satisfaction is my top priority. I am committed to providing high-quality craftsmanship and excellent service. If you are not completely satisfied with your purchase or services, please reach out so we can find a resolution that works for you.

SUSTAINABILITY POLICY
I am committed to ethical sourcing and sustainable practices. Materials are responsibly sourced, and I strive to minimize waste in my production process.

AI TRANSPARENCY
I believe that artificial intelligence (AI) is a valuable tool for streamlining repetitive and bulk tasks, allowing us to focus on creativity and craftsmanship. However, AI is not a substitute for the human touch in design, and I am committed to maintaining authenticity and originality in my work.

My AI Commitments:

  1. AI as a Tool, Not a Creator
    AI is used to assist with efficiency, such as automating administrative tasks, generating drafts, or organizing data, but it does not replace human insight in my designs or decision-making processes.

  2. Transparency in AI Usage
    Any content, design, or material created with AI assistance will be clearly and obviously labeled as such. I believe in honesty and want my clients and audience to understand when AI has been involved in my work.

  3. Preserving Human Craftsmanship
    My core mission is rooted in thoughtful, intentional design. While AI can enhance productivity, the final creative and design decisions always rest with human hands and minds.

By following these principles, I ensure that technology serves as a supportive tool rather than a replacement for true artistry and craftsmanship.

For any questions or clarifications about AI usage, feel free to contact.

THE PHILLIPS PROMISE

POLICIES

CUSTOM WORK & DESIGN

  • Custom furniture requires a 50% deposit before work begins.

  • Design approvals and production timelines are communicated upfront.

  • All designs remain the intellectual property of Phillips Design & Craft unless otherwise agreed upon.

REFUNDS & RETURNS

  • Returns are accepted within 30 days of purchase for non-custom items in their original condition.

  • Custom orders are final sale due to their personalized nature.

  • If your order arrives damaged, please contact within 7 days with photos so we can arrange a replacement or repair.

SHIPPING & DELIVERIES

  • Orders are processed within 3-5 business days unless otherwise stated.

  • Shipping costs vary based on location and item size.

  • Tracking information is provided for all shipments.

  • We are not responsible for delays caused by shipping carriers but will assist in resolving any issues.

PRIVACY POLICY
I respect your privacy and am committed to protecting your personal information. Any data collected through my website, including email addresses and payment details, is securely stored and never sold or shared without consent. We comply with all applicable data protection laws.

TERMS OF SERVICE
By purchasing from Phillips Design & Craft, you agree to the terms outlined in my policies. I reserve the right to update these terms as needed. Any disputes will be handled in accordance with applicable laws.